Shipping policy
SHIPPING AND DELIVERY
Please note that due to recent safety measures and unprecedented times, deliveries may be delayed beyond our control.
We are committed to do all in our power to ensure orders are completed fully and without delay. Orders will be processed within 3 to 5 business days. Once the order is processed and shipped out, an email with your tracking number will be sent. We only offer regular shipping currently. Transit time and courier service may vary depending on where your item was shipped from.
The following information is the estimated timeframe you should receive your order after it has been shipped:
|
Destination |
Service |
Estimated transit time |
|
Canada |
UPS, FedEx or Canada Post. |
3-7 business days |
|
United States |
UPS, FedEx or Canada Post. |
3-10 business days |
|
International |
DHL, UPS, FedEx, or Canada Post. |
10-15 business days |
CANADA & US ORDERS:
Orders going to both Canada and the U.S are shipped from our Canadian warehouse via UPS, FedEx or Canada Post.
UPS & FedEx
UPS and FedEx will return the package to our warehouse after the 3rd unsuccessful delivery attempt. They may hold the package at a facility near you after the 3rd unsuccessful delivery attempt. Check the UPS and FedEx site frequently for any status updates. A notice card will be left where you may pick up the parcel. If you do not receive a notice card, please contact UPS and FedEx to confirm the facility address for pick up. Please visit the UPS and FedEx site for further information.
If your package is returned, please contact us at Hello@BuonaFortuna.ca further assistance.
UPS & FedEx does not ship to PO Boxes therefore; it is best to provide a residential/work address.
PORTA BUONA FORTUNA INC. is not responsible for shipment delays or delivery issues once a package has left our warehouse and is in possession of the courier.
Should a package be marked as delivered by the courier as per the tracking information and cannot be retrieved at the shipping address, PORTA BUONA FORTUNA INC. does not claim responsibility for the loss. Unfortunately, we do not replace nor refund an order after it has been confirmed as delivered to the correct address by the courier. We would recommend contacting the courier to proceed with resolving this matter.
INTERNATIONAL ORDERS:
For international orders, we use DHL, UPS, FedEx or Canada Post as the courier service. On rare occasion, international shipping to some countries can take up to 2 weeks. We are not responsible for any delays caused by the destination country’s customs clearance process or by the courier transit time.
DUTIES AND INTERNATIONAL FEES:
Typically, applicable customs or import duties are charged when the package arrives at its destination country. Fees on a shipment have to be paid by the receiver (also applicable to retail and wholesale customers). These fees are paid to your local carrier or government. These fees are not implemented or collected by PORTA BUONA FORTUNA INC, , and thus cannot be refunded. PORTA BUONA FORTUNA INC. does not have control over these fees and cannot estimate or confirm what the fees would be, since customs policies and import duties vary from country to country. We recommend contacting the local customs office for information on fees before placing your order, to avoid unforeseen charges.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that the shipping address is entered correctly. If the wrong shipping address is provided, please contact us at Hello@BuonaFortuna.ca immediately! We do our best to speed up processing and shipping times, hence there is a small time gap to correct/change the address of your order and cannot guarantee the change. If the parcel is shipped with the incorrect address the courier may not accept an address change. If the parcel is returned and the buyer requests to reship the parcel additional shipping fees will apply.
ORDER CANCELLATION/ MODIFICATION:
If you decide to cancel or modify your order please write to us as soon as you place your order. We will do our best to make the change however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.